Shipping Policy

 

 

All orders are processed within 24-48 hours. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

 

During peak periods, processing times may be slightly extended. We appreciate your patience and understanding.

 

 

We offer Discrete and express shipping options at checkout. Estimated delivery times are:

•United Kingdom: 24-48 hours

•Europe: 3–4 business days

•International: 7–14 business days

 

Please note that delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances beyond our control.

 

 

Shipping fees are calculated at checkout based on your location and selected shipping method.

 

 

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.

 

 

Where tracking is available, you will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

 

 

Customers are responsible for providing accurate shipping details. Viogen Labs UK is not responsible for delays or losses resulting from incorrect or incomplete addresses.

 

 

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the courier to investigate and resolve the issue as quickly as possible.