Viogen Labs UK

 

Viogen Labs UK (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit viogenlabs.uk or make a purchase from us.

 

 

1. Information We Collect

 

We may collect and process the following data:

 

Personal Information

•Full name

•Billing and shipping address

•Email address

•Phone number

•Payment details (processed securely via third-party payment providers)

 

Technical Information

•IP address

•Browser type and version

•Device information

•Pages visited and browsing activity

 

•Products purchased

•Transaction details

•Customer service communications

 

 

We use your information to:

•Process and fulfil orders

•Provide customer support

•Send order confirmations and shipping updates

•Improve our website and services

•Prevent fraud and enhance security

•Comply with legal obligations

 

Where required by law, we will obtain your consent before sending marketing communications. You may opt out at any time.

 

 

We process your personal data under the following lawful bases:

•Contractual necessity (to fulfil your order)

•Legal obligation (for tax and regulatory compliance)

•Legitimate interests (to improve services and prevent fraud)

•Consent (for marketing communications where applicable)

 

 

All payments are processed securely via trusted third-party payment providers. Viogen Labs UK does not store full payment card details on our servers.

 

 

We may share your information with:

•Payment processors

•Shipping and logistics providers

•IT and website hosting providers

•Legal or regulatory authorities where required

 

We do not sell your personal data to third parties.

 

 

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

 

 

 

You have the right to:

•Access your personal data

•Request correction of inaccurate data

•Request erasure (“right to be forgotten”)

•Restrict or object to processing

•Request data portability

•Withdraw consent at any time

 

To exercise your rights, please contact us using the details below.

 

 

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

 

 

Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

 

If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).