Viogen Labs Uk

 

At Viogen Labs UK, we aim to ensure customer satisfaction while maintaining clear and fair policies.

 

 

You have the right to return eligible items within 14 days of receiving your order in accordance with UK Consumer Contracts Regulations.

 

To qualify for a return:

•Items must be unused, unopened, and in their original packaging

•Products must be in a resalable condition

•Proof of purchase is required

 

For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty.

 

 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and your order number.

 

If confirmed, we will offer:

•A replacement, or

•A full refund (including standard shipping costs where applicable)

 

 

We do not accept returns for:

•Opened or used products (unless faulty)

•Clearance or final sale items

•Products damaged due to misuse

 

 

To request a return:

1.Contact our support team at [Insert Email Address]

2.Provide your order number and reason for return

3.Wait for return authorisation instructions

 

Returns sent without prior approval may not be accepted.

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

 

Once your return is received and inspected:

•Approved refunds will be processed within 5–10 business days

•Refunds will be issued to the original payment method

 

Please note that original shipping fees are non-refundable unless the return is due to our error.

 

 

If you have not received your refund within the stated timeframe, please:

•Check your bank or payment provider

•Contact your card issuer

•Reach out to our support team

 

 

For all return or refund enquiries:

 

Viogen Labs UK