Frequently Asked Questions (FAQ)

Viogen Labs UK Premium Performance Enhancement Products

At Viogen Labs UK, our goal is to provide you with reliable information, exceptional service, and a smooth shopping experience. Below are answers to our most commonly asked questions to help guide you through your purchase journey.

1. How do I place an order on ViogenLabs.uk?

Placing an order is simple. Browse our product range, select the items you need, add them to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.

2. Are your products genuine?

Yes. All Viogen Labs products offered on our website are 100% authentic, sourced directly from authorised and certified manufacturers. We guarantee product integrity, quality, and safety.

3. How long does delivery take?

Standard UK delivery typically takes 1–3 working days depending on your location. Orders are dispatched promptly, and tracking information will be provided as soon as your parcel ships.

4. Do you ship internationally?

At this time, we primarily ship within the United Kingdom. For international enquiries, please contact our support team for availability and special arrangements.

5. What payment methods do you accept?

We support a variety of secure payment options. All payments are processed through trusted and encrypted gateways to ensure your personal and financial information remains protected.

6. Can I change or cancel my order?

Order changes or cancellations may be possible only before your order has been dispatched. If you need to make adjustments, please contact us immediately.

7. What is your return policy?

For safety and product integrity reasons, we only accept returns for unopened, unused items in their original packaging. Please refer to our Refund & Return Policy page for full details.

8. Is my personal information secure with you?

Absolutely. We follow strict data protection practices and comply with UK GDPR regulations. Your personal details are never shared with third parties without your consent.

9. What should I do if my order arrives damaged?

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order details. Our team will resolve the issue promptly.

10. How can I contact customer support?

You can reach our customer support team through our Contact Us page or email. We typically respond within 24 hours.