Privacy Policy

At Viogen Labs UK, your privacy and the protection of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse or make a purchase on our website.

By accessing or using viogenlabs.uk, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a secure and efficient shopping experience.

1.1 Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party gateways)

1.2 Technical & Usage Data

Automatically collected when you browse our website:

  • IP address
  • Device and browser information
  • Pages viewed and time spent
  • Cookies and tracking data
  • Website interaction statistics

1.3 Cookies

We use cookies to:

  • Improve site performance
  • Enhance user experience
  • Enable secure checkout
  • Analyse website traffic

You can disable cookies in your browser settings, although some site features may not function properly.

2. How We Use Your Information

We process your information to:

  • Complete and dispatch your orders
  • Send order confirmations and updates
  • Provide customer support
  • Improve website usability and performance
  • Detect and prevent fraudulent activity
  • Comply with legal obligations

We do not sell or trade your personal information to third parties.

3. How We Protect Your Data

Your data is secured through multiple protective measures:

  • SSL encryption on all pages
  • Secure, PCI-compliant payment processing
  • Restricted internal access to personal data
  • Regular security monitoring and updates

While no online system is completely immune, we follow industry best practices to safeguard your information.

4. Sharing Your Information

We may share limited information with trusted third-party partners, including:

  • Payment processors
  • Courier and delivery services
  • Analytics and website performance tools
  • Fraud prevention and security systems

These partners receive only the information required to perform their service and must handle it securely according to UK regulations.

5. Your Rights Under UK GDPR

As a UK resident, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Object to data use for specific purposes
  • Request data portability
  • Withdraw consent at any time

To make a request, contact us at sales@viogenlabs.uk.

6. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil orders
  • Provide customer service
  • Meet legal obligations
  • Maintain business records

Once no longer required, your data is securely deleted.

7. Children’s Privacy

Viogen Labs UK does not target or knowingly collect data from individuals under the age of 18. If you believe a minor has provided data, please contact us immediately.

8. Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Legal changes
  • Business updates
  • Website improvements

The most current version will always be available on this page.

9. Contact Us

For any privacy-related questions or requests, please contact us at:
📧 sales@viogenlabs.uk

We are committed to protecting your privacy and ensuring a secure online experience.