Shipping Policy

At Viogen Labs UK, we are dedicated to providing fast, secure, and reliable delivery across the United Kingdom. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Order Processing

We aim to process and prepare all orders as quickly as possible.

  • Processing Time: 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email when your order has been processed and dispatched.

2. UK Shipping Options

We offer secure and reliable shipping throughout the UK using trusted courier services.

Standard Delivery (2–4 business days)

  • Cost-effective, reliable delivery
  • Fully tracked service

Express Delivery (1–2 business days)

  • Priority handling
  • Fast dispatch and delivery
  • Full tracking included

Delivery times may vary depending on location, courier delays, and busy seasonal periods.

3. Shipping Fees

Shipping costs depend on:

  • Delivery location
  • Package weight and size
  • Selected shipping method

All shipping fees are calculated and displayed at checkout before payment.

4. Tracking Your Order

Once your order has shipped, you will receive an email with:

  • A tracking number
  • Courier details
  • A tracking link for real-time updates

Please allow up to 12 hours for tracking info to become active.

5. Delivery Requirements & Responsibilities

To ensure smooth delivery:

  • Make sure your address details are complete and accurate.
  • Viogen Labs UK is not responsible for delays caused by incorrect or incomplete addresses.
  • If a parcel is returned to us due to an incorrect address, reshipping charges will apply.

6. Shipping Restrictions

To maintain safety, compliance, and efficiency:

  • We currently ship only within the United Kingdom.
  • We do not ship to PO Boxes or military addresses.

International shipping may be added in the future.

7. Lost, Delayed, or Stolen Parcels

If your parcel is delayed, missing, or marked delivered but not received:

Please contact us immediately at sales@viogenlabs.uk.

We will:

  • Open an investigation with the courier
  • Provide all possible support
  • Help determine the appropriate solution based on courier findings

Note: Viogen Labs UK is not liable for packages stolen after confirmed delivery.

8. Damaged Deliveries

If your order arrives damaged:

  • Report the issue within 48 hours
  • Provide photos of the packaging and product
  • Include your order number

Once verified, we will arrange a replacement or issue a refund based on your preference.

9. Contact Us

For any delivery-related questions, please contact our support team:

📧 sales@viogenlabs.uk

We’re here to ensure your order arrives safely and on time.